Contact & Support

Most questions are answered in our FAQ and Facebook group. Please start there – and use the form only for account or payment issues.

FAQ – quick answers

Before you write to us, please check the FAQ. We keep it updated with the most common questions.

Go to FAQ

Facebook group – community support

Ask other swappers, share ideas and get informal help from the community.

Preferred support channel Join the SwapMySkill group
Please only use the contact form for:
  • Problems with logging in or your account
  • Issues with payments, refunds or Skill Credits
  • Security or abuse reports
For general “how do I…” questions, feature ideas or feedback, please use the FAQ and Facebook group instead.

Still need help? Send us a message

We’re a small team and we don’t offer phone support. Typical response time is up to 5 business days, and only for requests that match the criteria above.

We’ll only use this to reply to your request.

Please include as many details as possible (device, browser, screenshots, order number, etc.).

By submitting this form you agree that we may process your data to handle your request in line with our Terms & Privacy Policy.